Ideas for post-sales leaders

Your CSMs do four things for your top accounts. Cast AI agents do them for every account, directly.

A side-by-side of what, for whom, who, and why: business reviews, scheduling, presenting, questions, coverage, languages, feedback, consistency, and cost.

The five MCP specs.

What got fixed, what didn't, and what got heavier.

And why stateless MCP is a big deal for scalable AI.

Digital customer success quietly lives a tale of two cities — make that three.

One-to-many broadcast, many-to-many community, one-to-one at scale.

Two of them work. The broadcast model — templated emails, static how-to videos, generic nurture streams — is the one that is broken: it reaches every account and lands on no one.

The defect is not that it is impersonal (you can personalize a dead end) — it is that it cannot answer the question the customer brings, and it is stale the moment it ships.

A diagnosis, with two questions to audit your own motions.

$2M per CSM and up to 10% of ARR were hard to justify before AI arrived. The fix isn't faster CSMs — it's coverage that scales with compute, not headcount.

The bottleneck in customer success in 2026 continues to be the CSM-to-account ratio — how many accounts one CSM can cover — not how productive each CSM is.

Customer Success Tokenmaxxing is not sustainable.

Covering an entire customer base at a real cadence can mean roughly 10 million generation prompts a month, a number no CS team can staff against.

AI copilots make the existing model cheaper, but only coverage that scales with compute instead of headcount breaks the ceiling.

Four disciplines hiding under one buzzword — why most teams only do two of them, and what to ask before you build or buy.

Most teams confuse one buzzword for four engineering disciplines, which is exactly why their AI agents look brilliant in demos and quietly break in production.

Read the framework, the failure modes by layer, and the three questions every CCO should ask their AI vendors.

Why Customer-Centric Companies Need a Scale Mindset, Not a Headcount Habit

Dedicated people and more hand-holding do not always create a better customer experience.

See why leverage, not labor, is becoming the new model for scalable customer centricity, replacing traditional "high-touch" high-labor model

For several production use cases, direct APIs, direct DB access, and context and content injection gave us better control versus MCP with less latency, fewer tokens, and less context waste than loading large tool surfaces upfront.

Findings from Dropbox, Cloudera, Cast, Perplexity, Clawdbot (now Open Claw), and duet.

Do you find yourself asking the same question to multiple LLMs just to see what changes?

You are not alone—what feels like a personal habit is quickly becoming a real interaction pattern (LLM Council). The reason is simple: for serious work, one answer is often helpful, but multiple answers reveal better judgment.

That matters even more in B2B and enterprise AI, where nuance, risk, and context raise the cost of getting it wrong.

The hidden cost in post-sales isn’t just response time—it’s lost momentum.

AMA 2.0 is built to solve the “let me get back to you” problem at enterprise scale. Ask Me Anything brings voice, visuals, and enterprise-grade orchestration to B2B post-sales conversations.

Most AI tools stop at FAQs.

AMA 2.0 answers across the full business context: systems you use, products you sell, enterprise memory, and agent workflows.

The agentic future won’t be build-or-buy. AMA 2.0 is designed for both—connecting your internal agents with bought agents through a lifecycle orchestration layer.

Empathy has become the corporate comfort blanket: lots of “I understand,” not enough results.

In B2B, empathy without resolution isn’t customer success—it’s delay.

The only sentence customers remember is: “We’re back on track—and goals are being met.”

Stanford’s compassion model draws the real line—feeling vs. acting—across support, success, renewals, and expansion.

The QBR’s intent was right, but the manual, quarterly format can no longer keep pace with customer reality.

In 2026, the ritual evolves into the AI Business Review (AIBR)—an always-on, agent-led system that covers 100% of your accounts.

Discover the 7 Core Shifts that turn a static retention meeting into a continuous growth engine.

Most analysts at Davos focused on the models, but Jensen Huang revealed the real story is the industrial "5-Layer Cake" supporting them.

I break down why the economy is shifting from infrastructure buildout to application value, and what this means for the workforce.

Read on to understand the "Ambition Surplus" and why prosperous companies don't fire people—they hire them.

More Accounts = More CSMs?

Break the cycle and deliver 1:1 CSM quality to 100% of stakeholders at 100% of accounts.

The industry is blatantly lying to you. True "Digital" isn't about sending more emails—it's about cloning your best CSM.

The Lie: Digital CS = Cheaper, lower quality service for small accounts.

The Truth: Digital CS = Your best service, delivered to every contact at every account by AI.

The definition of a 'Digital CSM' has fundamentally changed. It is no longer about sending automated emails; it is about deploying autonomous agents. Discover how Agentic AI is moving beyond static playbooks to actively negotiate renewals, conduct business reviews, and scale 'white-glove' service to every single customer—without adding headcount.

Is your Digital CS strategy stuck in 2024? Trade 'Tech Touch' emails for 'Agentic Autonomy'.

Stop obsessing over better embeddings—most RAG implementations fail because of the "Decide" step, not the retrieval.

Use this 7-level maturity ladder to audit your current architecture and discover how to deploy "Level 7" intelligence without sacrificing "Level 1" speed.

The Missing Link Between AI Agents and Trusted Human Handoffs.

Why your AI chatbot still doesn’t know who your customers should talk to—and the simple standard that fixes it.

Most enterprise “AI for CX” stories focus on one front at a time: internal teams, customers, or partners.

In reality, growth runs through all three:

Direct and indirect customers

Internal customer and revenue orgs

Partners and the indirect customers they influence or manage

How to tell agentic AI slideware from real, governable agents that actually move renewals and expansions.

by Hardik Sondagar, CTO and Founding Engineer

Announcing Enterprise SSO for Cast.app: Strong Controls for the Few People You Authorize.

We’re excited to announce Enterprise Single Sign-On (SSO) for Cast.app, built specifically for larger customers or security-conscious organizations.

If renewals feel harder and expansions slower, you may be seeing CX enshitification, the slow rot of platforms—more friction, more extraction, less value.

This post shows a B2B fix: Cast.app’s customer-facing AI Agents deliver personalized, data-backed account briefings to every stakeholder, boosting NRR and profit without adding headcount.

Customers don’t want a tour of functions. They want instant, account-aware answers in the same session.

See the operating model that ends handoffs—and multiplies follow-ups by 11.8×.

A 10-point scorecard to choose which AI agents to build—and which to buy.

Not sure which agents to build and which to buy? This piece gives you a neutral 10-point scorecard that turns gut-feel into a clear call—plus the simple KPIs to judge results over a year.

See real examples of where companies typically build (secret-sauce logic) vs. buy (broad coverage), and the contract guardrails that keep you vendor-swap-ready. Read it, score your use case, and decide with confidence.

AI stacks are getting tangled. If your team is spending more on plumbing than outcomes, this is for you.

Betting on your legacy vendor to take you to the next level AI solutions is risky.

This piece shows how open protocols make your stack swap-ready and future-proof while reducing integration drag.

You get control, not lock-in, plus faster time to value.

Cast.app is already operating this way for 18+ months —read on and listen to the quick audiogram.

Where are you betting your hard-earned CX chips?

Are you betting on one brain to do it all—or a coordinated team of minds?

This post unpacks the trade-offs between Super Agents and Multi-Agent Models (MAMs), and reveals the hidden tax of poor coordination.

See how forward-thinking companies are scaling CX—without scaling chaos.

Confused by “agentic” AI hype?

This article introduces the 6-Point Agentic Autonomy Scale—a practical framework inspired by the self-driving car industry—to help leaders, buyers, and builders quickly assess how much real-world autonomy any AI system actually delivers.

Cut through the buzzwords and get clarity on what it means for AI to act with true agency.

CoPilot AI for CSM teams and AI Tools are table stakes.

Autopilot AI is how you scale your business without scaling teams.

What's the difference?

CSMs ask CoPilot AI when they need help.

With AutoPilot, AI consults with CSMs when it needs help.

CoPilot AI gets you 17%-20% productivity gain. Autopilots get you 17x-20x ROI gain.

by Daphne Costa Lopes,

HubSpot executive & Founder of This is Growth Media.

From Hustle to Hyper-Scale: How vCom’s CS Leader Uses CRM and AI to 10x Customer Success. I recently stumbled upon an unexpected gem—a powerful podcast interview featuring Kirsten DiChiappari, VP of Customer Success at vCom Solutions, on This is Growth, hosted by Daphne Costa Lopes (a HubSpot exec and founder of the media company behind the show).

In this candid conversation, Kirsten shares how Cast.app, HubSpot, FullStory, and update.ai work together to create a seamless, insights-driven customer journey—from onboarding to expansion.

What we learned from a deeper analysis of nearly 700 Gong and Chorus recordings of customer-facing teams’ interactions with their customers.

1. Backstory – Why did we perform this deeper analysis when tools like Gong and Chorus already provide analytics?

2. How We Did It – The methods and technology behind our analysis.

3. Selected Learnings – Key insights we uncovered, including some that directly improved our AI CSM training and that we’re able to share publicly.

Consistently sharing ROI with customers simplifies renewals and expansions by clearly demonstrating financial benefits, and fosters trust through transparency, strengthening customer relationships.

Additionally, it aids in early churn detection by highlighting potential dissatisfaction, and differentiates your offerings by providing measurable returns beyond strategic value alone.

Irit Eizips interviews Kirsten DiChiappari

Irit Eizips, CEO of CSM Practice, recently talked to her podcast guest Kirsten DiChiappari, Vice President at vCom Solutions.

Kirsten has successfully led successful digital customer success scaling initiatives, leveraging AI-driven automation to expand engagement while optimizing team efficiency.

Recently Salesforce AgentForce acknowledged LLM Data-masking a common security technique doest not work beyond test environments.

We confirm LLM Data Masking is flawed.

How Cast.app Solves it in Next-Gen AI Agent.

Sharing data with external LLMs raises substantial security concerns for your business, particularly when you share your and your customers’ data.

Protecting your proprietary business information, such as your vision, unreleased products, sensitive sales projections, strategic growth plans, and customer data such as usage, adoption, ROI analytics, is of utmost importance.

When customers started pulling back during customer conversations, a CX leader uncovered the root cause: Fear of Being Upsold (FOBU).

This blog explores how the leader reimagined customer relationships with Cast.app, scaling trust through personalized presentations and natural communication.

Discover how she achieved a 27% boost in satisfaction and 21% increase in renewals—proving that trust can be rebuilt at scale.

Referrals are a goldmine for B2B SaaS companies. They not only fuel growth but also build trust with new prospects. Yet, many businesses struggle to turn satisfied customers into a consistent source of referrals.

That’s where Alex’s story stands out—a masterclass in transforming positive feedback into a predictable, scalable referral system.

by Roman Trebon and Kevin Metzger

In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger chat with Cast.app CEO Dickey Singh about how AI agents are reshaping Customer Success and Customer Experience.

Discover how AI can take on routine tasks, freeing CSMs to focus on relationship building, problem-solving, and driving revenue—all without increasing headcount.

Hear real-world examples from industry leaders like Pure Storage and HPE, showing how AI agents boost engagement and deliver massive ROI. Don’t miss this insightful look into the future of customer success!

Scaling customer experience is critical for growth, but typical productivity AI tools may not be enough to meet the challenge.

Discover how Alex, a VP of Customer Experience, struggles with managing 100,000 interactions and why traditional models fall short. Learn how AI agents can help companies engage every user and decision-maker without adding headcount or overwhelming teams.

There's An App AI Agent for that!

Beyond Retrieval-Augmented Generation — Unlocking LLMs With Real-Time Data Across Every Product A Business Uses And Sells.

Evolution of AI Agents From Simple Rules- and Keyword-Based AI Agents for support to Rag-less agentic, extensible, game-changing Embedded Next-Gen Generative AI Agents automating several Customer & Revenue Use Cases.

This article highlights the game-changing role of AI-led growth in boosting efficiency, scalability, and customer experiences across all growth strategies. AI agent technology helps businesses achieve sustainable growth and long-term success, across strategies.

Alex Turkovic interviews Dickey Singh

Three types of Digital CS.

One-to-Many: A broad approach using resources such as blog posts and webinars created once to educate and inform a wide audience.

Many-to-Many: Customers and customer success managers co-create content on communities and wikis, fostering a dynamic space rich with varied insights.

Digital One-on-One: A highly personalized approach where platforms like cast.app deliver role-specific experiences, from ROI analysis for executives to customized tutorials for users, ensuring relevant and impactful support for every customer, using AI agents.

The article discusses the importance of distinguishing between leading, lagging, and vanity metrics for business success, highlighting leading metrics for their forward-looking insights as "Early Indicator of Future Success" advocated by NVIDIA's CEO.

It also touches on the significance of Customer Health scores, the interplay between Return on Investment (ROI) and Return on Value (ROV), and the value of SaaS metrics like Net Revenue Retention (NRR) for assessing customer satisfaction and revenue growth.

The article delves into the integration of AI in enhancing customer engagement across Success, Support, Service, Sales, and Surveys.

It illustrates how 2nd generation AI agents automate and enrich customer interactions, allowing human teams to focus on deeper relationship building. The piece underscores AI's critical role in transforming customer experiences, offering a future where technology and human expertise coalesce to meet evolving customer needs, driving growth and nurturing loyalty. This new paradigm offers a scalable, efficient approach to customer engagement, setting a new benchmark in customer-facing operations.

This article discusses three critical areas for business success, Artificial, Business, and Customer Intelligence.

It provides an overview of the fundamentals of AI, advancements in AI learning techniques, and its latest developments, followed by a discussion on BI tools and trends for your teams.

Finally, CI (enhanced with benchmarking) leverages deep understanding of customer data to offer personalized, actionable insights across different personas, driving enhanced engagement, satisfaction, and revenue growth by aligning product capabilities with customer goals.

We step outside the traditional Customer Success comfort zone by discussing growth and revenue preservation, as opposed to focusing solely on churn management.

Is Preserving Revenue > Retaining Revenue?

Your CRM is for your salesforce and marketers, your CS platform is for your CSMs, your customer service system is for your support teams and the rest of your tech stack, further empower your teams.

cast.app, just like your products, cater directly to your customers.

Also how Personalized Learning differs from 1:many LMS.

$400K/quarter in new revenue and savings

4316 hours/quarter savings

And what is the new CS/AM role at Microsoft and other companies? What are the advantages and disadvantages of combining the roles as CS/AM?

cast.app helps with ROI and ROV

A Conversation with Warlito Talagtag, Pure Storage.

Experience an AI-driven Avatar, a Digital CSM — Presenting, Explaining, Engaging, and Answering Account-Specific Insights From Your Entire Tech Stack.

What Customers and Industry Experts say.

Cast 3.0 Boasts a Powerhouse of Cutting-Edge Features.

- Ask Me Anything, the personal account-specific GPT style chatbot

- Life-like voices

- Digital Hub

- More Generative AI for you and your customers

- Native Integrations with your tech stack.

AMA is Cast’s evergreen enterprise Ask Me Anything layer for everything post-sales.

It answers across knowledge bases, enterprise systems, product telemetry, and governed enterprise memory.

AMA 2.0 adds stronger orchestration, voice + visuals, and built-and-bought agent interoperability.

I recently asked several senior customer success questions about their views on investing in automation products as a learning exercise. We covered: Responsibilities of the CSM, AM, or CS AM and how to convince C-level Executives to invest in purpose-built high-ROI automation tools.

When we talk about automation, we rarely emphasize eliminating human error. We automate Sales, Marketing, and Accounting well but lack automation for customer-facing teams, even though we have much more data about existing customers' usage, adoption, and behavior and achieve better results.

by Annette Franz

Get into the details of various journeys we attribute to different constituents of our businesses.

What are they? How do they differ? Why is it important to differentiate? And who needs to be involved and engaged when? That and more can be found in this article by Annette Franz!

We are excited to announce that cast.app has just received a significant upgrade to its AI capabilities and now includes several innovative generative AI-driven capabilities to add to the already existing AI capabilities.

The new capabilities are already available to customers.

Cast.app team has successfully received the SOC2 Type 2 and SOC 3 report.

This certification verifies that we have put in place robust controls to maintain the security and privacy of our customers' data, making us the gold standard for securing customer data.

SOC 3 Report is available.

with Teresa Chu, Head of Digital Strategy, Customer Success, Aruba Networks

Teresa Chu joins us for a Cast.app customer webcast. She has been a fantastic customer and design partner and helped develop Cast.app into the automation and digital product it is today.

Aruba was already a front-runner in digital customer success and developed Steve, a digital CSM, early on.

Cast.app is the next generation Steve, and adds actionable recommendations and practical advice at scale.

In today's economic climate, companies are looking for ways to be more efficient and do more with less.

They are focusing on Maximizing the Business Value.

Products that maximize business value help grow revenue efficiently, reduce operational and growth costs, accelerate time-to-value, and reduce risk.

Purposeful automation is still the most efficient way to drive business value.

Thanks to RocketLane Community Preflight for inviting Dickey Singh for a deep dive into Product-led growth and Digital Customer Success.

With guests: Aron Lanclos (VP CS, OwnBackup), Dickey Singh (Founder & CEO, cast.app), and Joy Shukla (Author of Customer Success Mindset)

RouteThis has been a long-time cast.app customer and Andrew Glendon, a power user.

We ask him questions to learn how he's using cast.app.

His advice on how to get really high engagement on the cast presentations can be summed up as Quality over Quantity.

Watch the webcast.

Webcast with Onboarding expert Donna Weber. We cover:

- The buyer-to-customer journey transition, Preboarding v onboarding

- How could pre-boarding be offered to all prospects?

- How to scale and automate onboarding?

- Why do customers prefer data from Spreadsheets and CRMs to manage and deliver onboarding?

- Importance of Visual communications in the customer journey?

- The pre-boarding and onboarding framework.

- How is onboarding for a cross-sold product to an existing customer different from onboarding a new customer?

Register for a webcast where the Customer Success leaders Monica Perez of Notion and Celia Gouveia of Wisq discuss how to create successful Customer Success programs that scale.

In this article, Annette Franz reviews some Customer Success trends and predictions posed by Deloitte and asks Cast.app CEO, Dickey Singh, to weigh in with his thoughts on what he’s seeing relative to each trend or prediction.

Cast Customers HP Enterprise, Pure Storage, ControlUp, and Success Coaching discuss Automation-first Just-in-time Strategies to scale growth and Revenue from existing customers.

With Guest Dickey Singh

by Paris Childress

Scaling Customer and Retention Marketing via automated CS management. LTV / CAC vs NRR. Customer Marketing drives NRR. Retention Marketing drives GRR. How Acquisition Marketing differs from Customer Marketing.

Listen to podcast on Apple, Spotify, or Google Podcasts.

With Guest Dickey Singh

by Jason Noble and Jason Whitehead

Join us with guest Dickey Singh, CEO & Co-Founder of Cast.app, a company focused on scaling customer success and post-sales.Today we are talking with Dickey to learn how to scale Customer Success with Automation.

We will explore new and emerging areas of automation, such as using advanced technology to offer on-demand, personalized automated business reviews. We discuss other opportunities, challenges, and implications for using automation tools to scale your CS reach and impact.

Listen to podcast on Apple, Spotify, YouTube, or the website.

As your business scales and grows, more and more of your revenue will come from existing customers. 73% of Salesforce and 75% of UiPath's revenue comes from existing customers. Implying, in order to scale and grow as a business, you must focus on existing customers.

I categorize various CS scaling strategies including CSM productivity, 1:many, many:many, and 1:1 CS scaling using personalization and automation.

This episode has a Silicon valley entrepreneur as Guest, Dickey Singh!

Dickey comes from a strong technical background and is 100% a builder at heart.  The product portfolio includes software to measure customer satisfaction and feedback measurement systems, that enabled the Who is Who of the industry such as Apple, Google, Salesforce, Gartner improve CSAT by significant percentages. And this was acknowledged by none other than the LEGEND, Steve Jobs!

by Subha Shrinivasan, CSMSecrets.com.

Exclusive conversation with Marie Alexander — the Silicon Valley executive who coined the term Customer Success and created the Customer Success industry.

According to Dickey Singh (CEO & Cofounder of Cast.app), most Digital CS approaches including low- and tech-touch models today aren’t effective.

Customers in this segment are usually overwhelmed with automated emails, pdfs of reports, and dashboards - instead of being sent meaningful, tailored content at the right time.

Dickey came on the Nuffsaid podcast this week to share how Customer Success teams can take a working high-touch model to inform their digitally-led CS practices.

by Chris Hicken, CEO and cofounder 'nuffsaid

Have you ever walked out of Costco with just milk and eggs? Neither have we. And why are they located in the farthest section of the warehouse? Why is Costco giving away a whole 16-inch pizza for just $9.95? Milk, eggs, and Pizza are loss leaders for Costco. They bring in people like us into the store.

Is the Loss Leader Strategy applicable to Customer Success? Listen to the webinar recording and the different viewpoints.

Emilia D'Anzica of Growth Molecules, Jeff Heckler of MarketSource, Graham Gill of Maestro, Ronni Gaun of Zoom, and Dickey Singh, cast.app

In this video, Cast.app customer, Dallas Frazer, a Customer Success Manager at Goodtime.io, discusses how they use Cast.app at the heart of their digital CS strategy.

Dallas discusses his use of Cast Designer's various features including narrations, fields, and datasets to walk us through the nuts and bolts of building a Cast, and discusses other features he's excited to start using including Snippets and connecting Cast to his data warehouse to import data using the Cast built-in Customer Success focused Reverse ETL.

PS: Also check out the blooper edition!

Daljeet Virdi, CTO and Co-founder, cast.app

Customer Success teams have added a lot more responsibility: onboarding, adoption, improving the customer experience, value and revenue expansion, advising, managing advocacy, and helping presales and post-sales teams. However, increasing customer retention continues to be a number one priority of CSMs.

Anita Toth, Top 100 CS Strategist

I was recently a guest for a podcast hosted by Anika Zubair, VP of Customer Success at Insided.com. We discussed several topics, including the difference between traditional executive business reviews (EBRs) or quarterly business reviews (QBRs) and digital business reviews (DBRs). This article is a detailed expansion of what we discussed.

Dickey Singh, CEO and Co-founder, Cast.app

This is a repost of an article written by Annette Franz, that appeared in the Forbes Magazine.

The article mentions cast.app as an automation tool for post-sales and Customer Success.

Annette Franz - CEO CX Journey | Top 100 CS Strategist | Top 3 CX Influencer | Top 100 B2B SaaS Influencer

We filed a provisional patent before we started Cast and a non-provisional patent a year ago. We just got the patent approval on July 13!

This patent is my Co-founder, Daljeet, and Cast's first Patent. 🎉 And my tenth.

This article is about Software patents in general.

Dickey Singh, CEO and Co-Founder, Cast.app

Recently, Cast hosted a webinar with panelists from Google, Gong, and Accent, where the team discussed delivering Customer Success value at scale, how to measure success, and provided tactical first steps to getting started. Here is a summary of the video replay of the webinar along with the original video.

Brian Lafaille, Google Could

Sonam Dabholkar, Gong

Graham Gill, Accent Technologies, and

Daljeet Virdi, CTO and Co-Founder Cast.app

Annette Franz interviews Emilia D’Anzica, CEO of GrowthMolecules about the history and need of CS. They discuss how the role of CS changes as a company transitions from a startup to a company that IPOs. They cover CSM productivity and processes. Finally, they talk about the Digital-first approach to Customer Success and how it helps CSMs.

Annette Franz - CEO CX Journey | Top 100 CS Strategist | Top 3 CX Influencer | Top 100 B2B SaaS Influencer

A first-principles conversation with Rav Dhaliwal, a Cast Investor and former Customer Success executive at Slack, Zendesk, Yammer, Salesforce, and IBM.

Annette Franz - CEO CX Journey | Top 100 CS Strategist | Top 3 CX Influencer | Top 100 B2B SaaS Influencer

The 'long tail' portion of your business needs a better strategy. Read Graham Gill's thoughts on why you need to be paying better attention to low-revenue accounts.

Graham Gill, Vice President of Customer Success & Services at Accent Technologies.

Companies aren’t looking to automate people right now; they’re looking to automate processes. There’s a big difference. Read more about humanizing, personalizing, and automating customer facing processes...

Annette Franz - CEO CX Journey | Top 100 CS Strategist | Top 3 CX Influencer | Top 100 B2B SaaS Influencer

And when there is proactive focus on the customer and post sales process, we’ll change the notion that customer success teams are here to prevent those customers from leaving to one where they drive real revenue growth into the organization. Read more...

Eugene Lee, Principal, OMERS Ventures

You are in business to create and to nurture customers. Without them you have no business. It’s on that note that I think about the alphabet soup of terms that exist when it comes to customers and how we nurture them today. So, how are Customer Experience, Customer Success, Customer Improvement, Account Management, and Digital Customer Success similar and yet different from each other? Read more...

Annette Franz - CEO CX Journey | Top 100 CS Strategist | Top 3 CX Influencer | Top 100 B2B SaaS Influencer

In the era of Big Data, businesses are analyzing mountains of metrics — and using that data to make smarter strategic decisions. In turn, companies are spending millions on data scientists who build sophisticated charts, dashboards, and databases.

But there’s a problem — data is not being delivered in a digestible way. Read more...

Comcast LiftLabs

How is user generated content and professionally generated content different from AI or machine generated content.

Read more...

Dickey Singh, CEO & Cofounder, Cast.app