Q: Why do you price by Customer Accounts and not by CSM seats?
A: Unlike CRMs which are tools for your internal team, Cast.app is an automation layer that interacts directly with your customers (direct and indirect partner-managed), partners, and leadership. Pricing is based on the scale of impact we deliver to your ecosystem, allowing you to scale coverage to 100% of your accounts without needing to hire more CSMs.
Q: Will Cast.app integrate with my current tech stack?
A: Yes. We have 60+ native connectors for major platforms (Salesforce, HubSpot, Gainsight, Zendesk, Snowflake) and static knowledge bases. For custom systems or your own product data, we use a universal REST/JSON connector to ensure the AI has a deep, real-time understanding of your business.
Q: Is my data safe and is Cast.app SOC 2 compliant?
A: Yes, we are SOC 2 Type II compliant and Enterprise-ready. We maintain strict security boundaries to meet the compliance requirements of large organizations.
Q: Do you use my customer data to train your AI models?
A: No. Your proprietary data is never used to train or fine-tune our LLMs. All AI features operate in a secure, isolated environment to ensure your customer information remains private.
Q: Do you offer month-to-month contracts?
A: We only offer annual contracts. This structure allows us to partner with you for the full lifecycle—from implementation to renewal—ensuring you see sustained value and ROI. Please contact us for multi-year contracts.