Roll out dedicated AI Customer Success and Account Managers for every customer contact (including decision‐makers) in every account, across all segments. Enable self‐service without adding a single headcount.
CoPilot AI for CSM teams vs. AutoPilot AI for Customers.
CoPilot AI for CSM teams and AI Tools are table stakes. Autopilot AI is how you scale your business without scaling teams. Read more...
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Customer Testimonials
AI CSMs lower the cost of renewals, adoption, expansion, churn mitigation, & referrals.
This revolutionary step in one-on-one digital customer engagement and advanced AI-driven automation not only accelerates revenue growth but also enhances customer retention and expedites value realization. With 'Ask Me Anything' and AI-agents our customers get immediate, account-specific answers to their questions in an accessible ChatGPT style.
We now have 10 use cases across business units, ranging from business reviews, to advanced onboarding, personalized learning, renewals, expansion, and more.
Rigo Rodriguez
Senior Global Director, Customer Success
Laura McCarthy
VP Global Customer Success & Services PureStorage
The introduction of AMA by Cast.app humanizes the digital experience by replicating the interactivity that is native to in-person engagements.
We’re excited to add this element to our customer offering and believe it will be heavily utilized.
Kirsten Paduch DiChiappari
Vice President Customer Success vCom Solutions
HPE asked C-level customers, "How valuable is the information shared in the GreenLake Business Review to support your business needs".
HPE received a 9/10 'Exceptionally Valuable' score.
Leveraging Cast.app's AI-driven customer success managers, Igloo achieved an impressive 86.8% reach, robust 68.4% engagement, a record 18% actions, and positive feedback.
The success affirms Cast.app's essential role. An Igloo customer—motivated by the Igloo Digital Review powered by cast.app—adopted Cast.app to boost revenue from their B2B clientele.
Kathie Sloop
Director, Customer Success Igloo Software
Cast.app Digital CSMs have revolutionized Aruba's digital strategy, enabling us to efficiently serve thousands of customers with minimal human resources behind the scene.
Matt Harmon
Matt Harmon, Director of CX Services Operations, Automation, Enablement, & Strategy (COE) Aruba Networks
Cast.app allows us to share meaningful insights and personalized recommendations to our customers, helping them understand the impact of our product through a highly engaging, customized, and seamless interface.
Jasper Sone
Chief Product Officer Goodtime.io
Cast Personalized Learning Use cases are step up from LMS systems and have been perfect for providing personalized, just in time materials to our first time six-sigma lean leaders.
Pure Excellence saves 150 hours per customer annually.
Christine Hawkins
Director Global Pure Excellence & Personalized Learning Pure Storage
Cast.app enables us to automatically deliver customer insights to all stakeholders with relevant recommendations based on how their data is trending. It is the most powerful tool for helping our customers be successful at scale.
With Cast.app AI Agents, RouteThis stands out for its exceptional engagement rates, achieving 96.4%—three times the industry average.
Andrew Glendon
Sr. Manager, Customer Success RouteThis
With Cast.app, we build and deliver engaging, valuable, personalized, repeatable, highly scaleable, and actionable customer communications of highest relevance, resulting in over 6% license increase, 30% Aruba Central adoption increase, and over 95% retention rate.
Engaged customers, bought 90% more often, spend 60% more per transaction, and get 3x strategic value!
Teresa Chu
Manager, Customer Marketing Aruba (MIR)
The Cast.app team has made it easy to co-create a tailored innovative solution with user-friendly technology that is widely praised by our users!
Kaycee Wallgren Business Improvement Program Manager
Pure Excellence
Actual feedback from Pure Excellence users (shared with permission)
Tech-Stack Agnostic AI—Endless Possibilities for customer-facing teams.
Scale across all customer segments, maturity levels, and personas. Reach active users, inactive users, and executives.
Scale your Customer Success Program without scaling teams. Reduce CSM bottlenecks by executing playbooks directly.
Scale by getting past lagging customer health and engagement indicators.
